In addition to traditional ATM functionality, our Interactive Teller Machines (ITMs) let you video chat with a live teller to take care of any of your banking needs including deposits and withdrawals, cashing checks, making loan payments, and more.
ITMs are currently available at the following locations:
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ATM / ITM: ANTIOCH BRANCH |
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ATM / ITM: BRENTWOOD BRANCH |
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ATM / ITM: BRENTWOOD COUNTRY CLUB BRANCH |
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ATM / ITM: CONCORD BRANCH |
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ATM / ITM: LODI BRANCH |
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ATM / ITM: STOCKTON - MARCH LANE BRANCH |
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Interactive Teller Machines offer the best features of an ATM plus the ability to work with a live bank staff member during business hours by simply pressing "Help".
| ITM | ATM |
| No debit card required during business hours | Debit card needed for all transactions |
| Deposit up to 50 items in under a minute (smaller deposits processed in seconds!) |
Deposit 1-10 items |
| Accepts checks, cash, or mixed deposits | Accepts checks or cash deposits |
| Avoid debit card withdrawal limits | Withdraw a maximum $500 per day |
| Transfer funds between accounts | Transfer funds between accounts |
| Balance inquiries | Balance inquiries |
| Use as an ITM or ATM | Use as an ATM only |
| Place a stop payment | |
| Process nearly any banking transaction |
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An ITM is an innovative banking technology that allows you to conduct transactions you would typically perform in-branch via video conferencing at our branches. A live BAC Community Bank staff member can assist you virtually with your transaction during business hours.
We are rolling these machines out at our branches one-by-one. Visit our website at www.bankbac.com/itm for current locations and other helpful information. So far, our ITM machines are available at:
• Antioch (lobby)
• Brentwood – Downtown (lobby)
• Brentwood – Downtown (drive thru)
• Concord (outside walk-up)
Additional locations coming in 2022:
• Brentwood – Country Club (lobby)
• Lodi (lobby)
• Stockton – March Lane (drive-thru)
An ITM works like an ATM, but with the ability to transact with a live staff member through two-way video during business hours. The machine can work like an ATM, but during business hours you can simply press “Help” to do nearly anything that could be done in-person, even if you don’t have your debit card.
ITMs allow us to serve you quickly, even on occasions when branch staff are assisting other customers. Plus, they are staffed by knowledgeable BAC Community Bank staff who are familiar with a full range of banking transactions and who are eager to help.
Almost any transaction that can be completed at a teller line can be completed at an ITM.
Examples include:
• Deposits of up to 50 items – checks, cash, or a mixture – in under a minute
• Smaller deposits processed in seconds
• No need for a deposit slip
• Make deposits with cash back
• Cash checks
• Cash withdrawals
• Exchange cash
• Get cash how you prefer: $100s, $20s, $5s, $1s (or any mixture)
• Transfer funds between accounts
• Balance inquiries
• Place stop payments
• Process nearly any banking transaction!
Our ITMs are staffed by knowledgeable BAC Community Bank staff who are familiar with a full range of banking transactions and who are eager to help. You may recognize a few of them, as they have worked in many of our branch locations.
Just press “Help” during business hours, and a live staff member will assist you. Debit card not required.
Yes, if you prefer to complete an ATM transaction without the assistance of a live staff member, simply insert your debit card into the machine and follow the steps you would take with a typical ATM machine. During the ATM transaction, if you would like assistance, you have the option of speaking with a live employee during business hours by simply pressing “Help”.
Use the machine’s keypad, just like a regular ATM.
Yes. Our teller machines function as an ATM for cards that participate in the following networks:
• Visa
• Plus
• Mastercard
• Cirrus
• MoneyPass
• Accel
At the moment, the ability to cash a check is only available to existing BAC customers. A non-customer cannot use the ITM for this transaction, and will need to approach a teller in the branch to cash a BAC check.
Although withdrawals are limited, deposits can accept any bill amount: $100s, $50s, $20s, $10s, $5s, $2s, $1s. Coin is not accepted.
No, working with a live staff member through an ITM is the same as going to a teller window inside the branch. There are no additional fees.
However, if you are using the machine as an ATM with a debit card issued by another institution, additional fees may apply.
Yes. Whether you are using the machine as a standard ATM or using the assistance of a live staff member, the lower screen will ask if you have a cash preference. You can choose specific denominations or split the cash however you like. These machines dispense all varieties of U.S. dollars, except $50, $10, and $2 bills.
There are a number of benefits for our customers:
• You’ll likely experience shorter lines, with live personal assistance every step of the way.
• You can complete up to 95% of typical teller transactions — like deposits, withdrawals and transfers — through an ITM.
• The addition of ITMs will allow customers to receive more consultative services in-branch.
• Speak with a local staff member at your branch,
• visit www.bankbac.com/itm, or
• call us at 1-877-226-5820 for further assistance.
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